Shipping is absolutely free! You can use the free FedEx shipping label we provide to all customers. You can generate the shipping label during the online process. We highly recommend you keep the tracking number and share it with us so we can both make sure your device arrives safely.
After you select your model, create an account, and complete the sales order, you can then generate a free FedEx shipping label.
We purchase all kinds of devices, new and used! Everything from iPhones, Samsung, iPads, tablets, smartwatches, and more. Search all our devices on our website and if you can't find something, please contact us.
You have 10 days to send in your device(s). If we don't receive your device(s) within 10 days, the order will automatically cancel and you will need to submit the order again. It's super easy, just click 'my account' in the top right corner, sign in, and click 'add new order'.
To absolutely guarantee you receive the quote provided on our website, we must receive your device(s) within 4 days of your online order.
Everything with our system is automatic! So when we receive your device you'll automatically receive an email letting you know we have it. Please plan for shipping to take at least 1-3 business days.
You will receive payment within 24-48 hours from the date we test and confirm the condition of your device(s).
Our entire process is automated, so you automatically receive updates via email during each stage of the process.
Additionally, you can also access updates and your payment status anytime by logging into your account from our website.
Click on the 'My Account' icon at the top right of the homepage. You'll then login using your email and password.
Of course! Click on the 'My Account' icon at the top, right corner of the homepage. Then please click on 'Trouble logging in? Reset your password here'. You'll then receive an email with a link to reset your password.
Click the 'My Account' icon in the top, right corner of the homepage, login, and then you will be able to view your order status.
Our entire process is automated so we can keep you up-to-date with your order. If you haven't received any emails, please check your spam or junk folders first. If you still don't find anything from us, please contact our customer service team.
Your safety is another top priority for us. Before you ship your device, please triple-check that you wiped the device completely. We will also do a device wipe while testing the device just to be extra safe.
Most devices will have a label on the back or under the battery pack. If you can't find anything, open up the settings app on your device and scroll down to the 'about' tab. There you should be able to retrieve model information.
We have dedicated staff that works on updating our buyback device range.
We are sorry to say that if it is not on our list we cannot offer money for your device at this time.
Unfortunately, if any device somehow gets stolen in transit to us, we will not process payment or any compensation for the device. That is why we highly encourage you to use our free FedEx shipping label and monitor with the tracking number.
3 Day Phone Back Promise:
If your device fails our testing (meaning it differs from what you have stated), we will contact you by email.
You will be given the option to accept the adjusted price or have your device(s) returned.
There is no fee for the return of your product(s).
If we haven’t heard from you after 3 days, we will continue to process the device at our tested price.
Instructions via the www.iCloud.com website.